Business applications
Whether you need a simple, traditional telephony solution or a sophisticated call centre environment, Samsung's modular communications platforms can be configured to meet your requirements in the most cost effective way.
For operators, there are intelligent PC applications that provide effective call handling features at the click of a mouse, helping you create a more professional first impression to your customers.
Call management and call centre functions include intuitive call distribution between or within groups of users, real-time activity reports, and a range of key statistical analyses that help ensure you maximise your staffing, IT and communications resources.
For individual users, Samsung solutions include convenient desktop applications such as call routing patterns for different times of day, dynamic and labour saving connectivity links to your CRM and contact database, a busy lamp field showing when other extensions are engaged and, of course, personal voicemail. lndividual handset functions like these are easier to customise and use than ever before thanks to Samsung's PC-based graphical user interface.
Through its leadership in converged solutions, Samsung is continually adding support for new technologies. For example, Samsung solutions already support the Internet standard known as SIP, which will usher in new applications such as presence management; the ability to reach someone with any type of message, anytime, anywhere, on any device whether they are in the office, at home or on the road.
Because Samsung communications solutions use modular, compatible components, they can be upgraded progressively to incorporate new features as and when your business demands. For the ultimate flexibility, a solution can be configured either as a turnkey Virtual Enterprise solution, or as a semi converged system that can be IP enabled at a later date. Any way you look at it, Samsung means business.